Contact information

Let's talk bags.

A detail you would like to see more closely? A question about fit, condition or an order? Email info@nextstoryvintage.com.

For order help, include your order reference, the platform where you purchased, a short explanation and relevant photographs. Please never send a card number or password. We will use your information to help with your enquiry, as described in our Privacy policy.

Where is my order?

Start with the private order-status link in your confirmation email and the carrier tracking link in your shipping confirmation. A label-created status does not mean the carrier has received the parcel. If something looks wrong, email us with the order reference.

I cannot find my order link

Check your confirmation email and spam folder. If you still cannot find it, contact us from the email address used for the order. We will help recover access after checking the order belongs to you.

I am not sure whether payment worked

Please do not pay again just to check. Look for your confirmation and private order status, then contact us if the outcome remains unclear. We can check the original transaction before you try again.

Can I cancel or return a bag?

See our Returns & refunds policy for cancellation requests and what to do if an item is wrong, damaged, inauthentic or materially misdescribed. Bags are final sale for change of mind, subject to your legal rights. For marketplace purchases, use that platform's order process and deadlines.

Is the jewellery included?

Only the pieces expressly listed as included in a bag's description come with it. Enleira jewellery and other styling accessories are sold separately through the linked seller.