Shipping policy

Shipping, thoughtfully.

Every bag has its next journey. Here is what to expect between placing your order and receiving it.

Where we ship

We currently ship within the United States to the destinations accepted at checkout. Enter your full delivery address to see the services available for your order. We are not accepting international orders at this time.

Services and charges

Choose from the eligible USPS standard/Ground Advantage and Priority services shown at checkout. Shipping charges are displayed before you pay and depend on the selected service and your order. Applicable tax is also shown before payment. We do not add a separate shipping charge after checkout without your agreement.

Carrier delivery estimates begin after the parcel enters the carrier's network. They are estimates, rather than guaranteed arrival dates. Selecting Priority changes the carrier service; it does not shorten our preparation time.

Preparing your order

We dispatch paid orders within 3 business days, excluding weekends and US public holidays. This is preparation time; carrier transit time is additional.

We check the bag and its included pieces, pack it carefully and arrange shipment. If we cannot ship within the time stated for your order, we will contact you with the revised information and the option to agree to a delay or cancel for a refund. We will not substitute another bag without your agreement.

Tracking your parcel

When your order ships, we send a confirmation with tracking information to the email address provided at checkout. You can also use the private order-status link in your confirmation email. A tracking number or “label created” status may appear before the carrier has accepted the parcel.

Address changes and delivery instructions

Please check the delivery address before paying. If something needs correcting, email info@nextstoryvintage.com as soon as possible with your order reference and the correct details. We will confirm whether a change is possible. Once a parcel has been handed to the carrier, we may be unable to change or redirect it. Do not assume an address-change request has been completed until we confirm it.

Delays, missing parcels or damage

If tracking stops updating, shows delivery you cannot locate, or your parcel arrives damaged, contact info@nextstoryvintage.com so we can review the shipment and help with the next steps. For damage, keep the packaging and include clear photographs of the parcel and affected item where possible. Do not discard or send anything back before we respond.

We will investigate with the carrier and explain the available resolution. Carrier investigations do not remove any rights you have under applicable law. For an item that arrived wrong, damaged or materially different from its description, see our Returns & refunds policy.

Need help? Visit Contact & order help or email info@nextstoryvintage.com.