Refund policy
A clear next step, if something is wrong.
Vintage bags have a past. We describe their condition so you can choose with confidence, and we want to hear from you if the bag you receive does not match that description.
Please choose with care
Our bags are sold individually and are final sale for change of mind. We do not offer returns or exchanges because you have changed your mind, prefer a different style or size, or no longer want the bag. Please review the original photographs, dimensions, condition notes and included pieces before ordering. If you are unsure about any detail, email us before you buy.
Wear, repairs, marks or other characteristics clearly disclosed in the listing are part of the condition you are choosing. This does not exclude a claim for a different or materially more serious problem that was not disclosed, or limit any rights that cannot lawfully be excluded.
If your bag is wrong, damaged or materially misdescribed
Contact info@nextstoryvintage.com as soon as you discover a problem if:
- We sent the wrong item.
- The item arrived damaged.
- There is a material condition issue that was not disclosed in its listing.
- You have a concern that the item is not authentic.
Include your order reference, where you bought the bag, a description of the issue and relevant photographs. Keep the bag, its included pieces and packaging available for review. Please do not use, alter, clean, repair or dispose of the item while we assess the issue, because that can make the original condition harder to establish. If something has already changed, tell us so we can review the circumstances fairly.
We will compare the issue with the sale-time description and evidence and explain the next step. We may request reasonable additional information. We will not require you to buy an authentication service without first agreeing how the claim will be assessed and who will pay for any requested review.
Return authorization and postage
Please contact us before sending a return. Once a return is authorized, we will provide the correct destination, packing instructions and a prepaid label or other agreed shipping arrangement for an accepted seller-fault claim. We cover the reasonable return cost for those accepted claims. Do not send a return to an address copied from a parcel label or another website without our confirmation.
Return the original bag with the pieces supplied with it, using the agreed instructions. We check the returned item against the order and condition record. A return is not automatically returned to saleable stock.
Refunds
For an accepted return because we supplied the wrong item, the bag arrived damaged, it was not authentic, or it was materially misdescribed, the resolution will include a refund of the item price, the original shipping charge and applicable tax. Any different remedy, such as a partial refund with you keeping the bag, requires your agreement. We do not impose a restocking fee on an accepted seller-fault claim.
We initiate approved refunds through the original payment method after completing the agreed return and inspection steps, unless the law requires an earlier refund or we agree that a return is unnecessary. We will confirm when the refund has been issued. Your bank or payment provider controls when the money appears in your account. If it has not arrived within the timeframe your provider gives, contact us with the order reference.
If you paid using an instalment service, the provider manages any adjustment to your payment schedule after the refund. Check that provider's instructions; do not assume a return request by itself pauses a payment.
Cancellation requests
If you need to cancel, email info@nextstoryvintage.com promptly with your order reference. We will review whether shipment can still be stopped. A request is not confirmation of cancellation. If we confirm cancellation before the parcel is handed to the carrier, we will refund the cancelled order through the original payment method. If it has already shipped, the return rules above apply, subject to your legal rights.
If we cannot fulfil your order, we will tell you and arrange the appropriate refund. We will not replace your selected bag with another item without your agreement.
Orders placed through a marketplace
This policy covers purchases made directly from Next Story Vintage's website. For orders placed through a marketplace, use that marketplace's return or claim process and observe its deadlines. Tell us the platform and order reference so we can help in the correct place. Nothing here reduces the protections provided by the platform or applicable law.
Your rights
Our final-sale rule concerns change of mind. It does not remove remedies for goods that are wrong, damaged, inauthentic or materially misdescribed, or any consumer rights that cannot be excluded by law.
Need help? Visit Contact & order help or email info@nextstoryvintage.com.